FAQs

Does your community have an elevator for use?

Yes, elevators are available for resident use.

What is the policy on posting signs or notices on the property?

Posting signs/notices requires management approval.

What is the policy regarding the use of bicycles or scooters on the property?

Bicycle/scooter use is permitted within community guidelines.

Are there any restrictions on storing items on balconies or patios?

Balcony/patio storage restrictions apply. Contact management for details.

What is the policy on using grills or outdoor cooking equipment?

Grill use is subject to community policies.

Can I install a smart doorbell or other similar devices?

Smart doorbells and similar devices require management approval.

What is the procedure for receiving large deliveries?

Large deliveries should be coordinated with the office.

What is the policy on installing satellite dishes or antennas?

Satellite dish and antenna installations require approval.

How can I provide feedback or suggestions to the management team?

Residents can submit feedback via our online portal or office.

What is the policy regarding renter’s insurance?

Renter’s insurance is required. Minimum coverage details are available in the lease.

Are there any restrictions on holiday decorations?

Yes, holiday decoration policies are outlined in the community guidelines.

What is the process for reporting a lost or stolen item on the property?

Report lost/stolen items to the office or security personnel.

How do I report a noise complaint after hours?

For noise complaints after hours, contact [CONTACT DETAILS].

What is the policy for early lease termination?

Early lease termination policies depend on lease agreements.

What is the procedure for subletting my apartment?

Subletting policies vary. Contact management for eligibility.

How can I update my contact information with the office?

Contact the office to update your contact information.

What is the process for renewing my lease?

Lease renewal processes can be completed online or in-person.

Are there any accessibility features in the apartments?

Yes, apartments feature accessibility options such as [FEATURES].

What is the BTU rating of the HVAC system?

The HVAC system has a BTU rating of [BTU NUMBER].

Are there storage closets or spaces within the apartment?

Yes, storage closets/spaces are available in each unit.

What is the soundproofing between apartments like?

Apartments feature [SOUNDPROOFING DETAILS] between units.

What type of window coverings are provided?

Standard window coverings include [COVERING TYPE].

Can I paint the walls or make other alterations to my apartment?

Yes, residents may paint with prior approval. Restrictions may apply.

Are there any energy-saving features in the apartments?

Yes, energy-efficient features such as [FEATURE] are included.

Are the apartments pre-wired for certain services?

Yes, apartments are pre-wired for [SERVICES].

What is the height of the ceilings in the apartments?

Ceiling heights range from [HEIGHT] feet.

Are there ceiling fans installed in the apartments?

Yes, ceiling fans are installed in each unit.

What are the appliance brands and models provided?

Appliance brands and models vary by unit. Contact management for details.

What type of flooring is installed in the apartments?

Apartments feature [FLOORING TYPE] throughout.

What are the dimensions of the windows in my apartment?

Window dimensions vary by floor plan. Contact the office for details.

What local resturants deliver to the community?

Popular local restaurants that deliver include [LIST].

Are there any nearby hospitals or urgent care facilities?

Yes, nearby hospitals and urgent care facilities are accessible.

Are there any local farmers markets or grocery delivery services?

Yes, farmers' markets and grocery delivery services are available.

Are there any nearby parks or recreational areas?

Yes, there are parks and recreational areas nearby.

What school district are we in?

We are in the [SCHOOL DISTRICT] district.

Are there any on-site storage units available?

Yes, on-site storage units are available for residents.

Are there any community programs or classes offered?

Yes, our community offers various programs and classes.

Are there any bicycle storage or repair facilities?

Yes, bicycle storage and repair facilities are provided.

Are there any electric vehicle charging stations?

Yes, electric vehicle charging stations are available.

Are there any car washing or detailing services available on-site?

Yes, car washing and detailing services are available on-site.

Are there any community social media groups or forums?

Yes, residents can join our online community groups for updates and discussions.

Are there any ride-sharing or public transportation options nearby?

Yes, public transportation and ride-sharing options are available nearby.

Are there any preferred local businesses or discounts for residents?

Yes, residents may receive discounts from local businesses. Ask the office for current offers.

Are there any planned community improvements or renovations?

Yes, planned community improvements or renovations are communicated in advance.

Are there any designated smoking areas on the property?

Yes, designated smoking areas are available on the property.

Are there any walking or jogging trails nearby?

Yes, there are walking and jogging trails nearby.

Is there a community garden or green space available?

Yes, a community garden/green space is available for resident use.

Can I add in ground lanterns to my private yard?

Approval is required for in-ground lanterns. Contact the office for installation guidelines.

Are sprinkler services provided in areas of private yards?

Yes, sprinkler systems are provided in private yards.

Does the community manage lawn services for private lawns?

Yes, lawn services for private yards are managed by the community.

Does the community offer private yards or green spaces?

Yes, our community offers private yards/green spaces for select units.

Do you have handicap apartments available?

Yes, handicap-accessible apartments are available. Contact the office for availability.

Is the mail area under video surveillance?

Yes, the mail area is monitored via video surveillance for added security.

Are there any internet or cable installation fees?

Installation fees for internet or cable depend on the provider. Contact your service provider for details.

If provided by the community, can I opt out and use a different service provider?

Opt-out options depend on the service type. Please speak with management for specific policies.

Are there any restrictions on guest parking duration?

Guest parking duration may be subject to community policies. Check with the office for details.

How do I get additional guest parking permits?

Additional guest parking permits can be obtained from the leasing office.

Can my guest park in my carport?

Guest parking in carports is only allowed if explicitly permitted by management.

Do I need to renew my guest parking pass?

Yes, guest parking passes may require renewal based on the community's policy.

How do I register my guest’s vehicle?

Guest vehicle registration can be completed through our leasing office or online portal.

Where can my guests park?

No guest parking as of right now

How many days can my guests stay?

Guests can stay up to 7days before requiring management approval.

Is there a limit to how many guests I can have?

Guest limits vary based on community policies. Please refer to the lease agreement for details.

Can I rekey my apartment?

Yes, apartments can be rekeyed upon request. Fees may apply.

Can I change my entry code?

Yes, entry codes can be changed upon request. Contact the office for assistance.

Do I have to change out my own battery remote?

Yes, residents are responsible for replacing their own remote batteries.

Can additional access remotes or keys be requested?

Yes, additional remotes or keys can be requested. Fees may apply.

Are there specific evacuation routes for my apartment?

Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.

Are fire extinguishers provided in each apartment?

Yes, fire extinguishers are provided in each apartment for safety.

Can I bring my friend or family member to a resident event?

Yes

How often are resident events held?

Once a month

Can I opt out of valet trash?

NA

How many trash bags will valet services collect?

NA

What are the requirements for recycling that the valet vendor has?

NA

Does valet vendor offer recycling?

Yes, our valet vendor offers recycling services. Contact the leasing office for details on accepted items.

Do I need a specific size bag for valet trash?

Yes, our valet trash service requires specific bag sizes. Please check with management for the approved bag type.

Can additional services be requested?

[Yes/No], residents can request [list additional services].

What days do pest control vendors come?

NA

Can I transfer because I have a pest control issue?

No/Yes transfers for pest control issues are evaluated on a case-by-case basis.

Are there any restrictions on the number of guests?

No

Do I need to notify the office when I have guests?

Yes, by email and indicating the amoujnt of days that the guest will staying on site.

Can my guest receive packages?

No

Does your community offer gas or electric connections?

Electric

Can we add security cameras to our front/back doors?

Yes, as long as the camera is placed on the door frame and not the wall siding. Clips are also available when purchaing a camera.

Are there cameras in the parking lot areas?

Yes

Is there 24/7 surveillance in the community?

Yes

Is there a courtesy officer onsite to handle noise complaints?

NA

Are there any specific delivery times I should be aware of?

8am-6pm Monday-Friday, Saturday 10am-5pm and Sunday 1pm-5pm

Can I do a contactless move-in?

Yes. Manager will handle.

How do I register my work vehicle in addition to my personal vehicle?

NA - notify - Email Community manager when swaping out vehicles

What stores can I pay my rent at with the payment voucher?

Residents can pay rent at NA

What are the fees for lost/broken access remotes/keys?

Fees for lost or broken remotes/keys are $50

Does your community offer recycling?

No

Are water bills allocated to residents?

Yes

What towing company is used?

NA

When does towing get enforced?

NA

How many guests can I have in the amenity areas?

The maximum number of guests per resident is NA

Can I reserve the clubhouse?

No

What are the reservation fees for amenities?

NA

What amenities are available to be reserved?

No

Does the office hold packages for residents?

No

Do I have to register with package locker services prior to moving in?

No

Does the community have package lockers?

No

How much are carports/garages?

Assigned parking spots are available for - Carports @ $40 per month

Are garages available?

Yes, garages are available for $150

How do I get an assigned parking spot?

No

Do you offer month-to-month lease options?

No

What is the standard lease term offered?

The standard lease term is (12month)

Are there quiet hours in the community?

Quiet hours are enforced from (06:00am - 10:00pm)

Where are the trash bins located on site?

Trash bins are located at - throughout the community

What days does valet trash come?

none

What are the pet fees?

Pet fees include a [$200] non-refundable, and [$25] monthly pet rent per pet.

What pets are allowed, and are there breed restrictions?

Community does not have breed restrictions.

What are the fitness center hours?

The fitness center is open [24/7 or specific hours].

What are the pool hours?

The pool is open from (06:00am-10:00am). Pool rules must be followed at all times.

What is the process for submitting a maintenance request?

Call the mainteance emergency line @ #512.877.6934

Where is guest parking located?

Guest parking not available. Guest can park throughout the community or in front of the leasing office.

What internet and cable providers service the community?

None-spectrum is set up as a bulk package.

Is internet/cable provided by the community?

Yes, Community provides cable & wifi.

What electric providers are available?

Residents can choose from Bluebonnet Electric Company

Are utilities included with rent?

Utilities are not included. Residents are responsible for water,sewer,electric

What is the security deposit amount, and when is it returned?

The security deposit is $150-$350 and it is returned within 30days after move-out, pending any deductions for damages or outstanding balances. (Double deposit if approved w/ conditions)

What time can I pick up keys on move-in day?

Keys can be picked up on 1-5pm at the leasing office. Please bring a valid photo ID and any required move-in paperwork.

How do I see an apartment?

Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!

I have more questions, who do I call?

Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)

Other than dogs what animals do you allow?

Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.

What breeds of dogs do you allow?

We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.

Is there a pool?

Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.

Do you offer short-term leases?

We understand that not everyone needs a long term lease so we offer leases as low as 6-months.

Do the units have laundry hookups?

Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.

Is there covered parking or garage parking?

Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.

Does the property have onsite security?

Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.

Is the community gated?

While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.

Can I pay my rent online?

Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.

NOW OFFERING 8 WEEKS FREE !

FAQs